Refund & Cancellation Policy

 

At Reigate Handyman, we want every customer to be completely satisfied with our work. This policy explains how we handle cancellations, refunds, and guarantees.

Cancellations

• Customer cancellations:

  • If you need to cancel or reschedule, please give at least 24 hours’ notice.

  • Cancellations with less than 24 hours’ notice may be subject to a call-out charge to cover time and travel costs.

• Our cancellations:

  • In the unlikely event we need to cancel or reschedule, we will contact you as soon as possible and agree a new convenient time.

Refunds

• Deposits:

  • Deposits (where taken for larger jobs or materials) are refundable if cancellation is made more than 24 hours before the agreed start time.

  • Deposits may be retained if materials have already been purchased or significant preparation work has been carried out.

• Workmanship:

  • If you are not satisfied with the quality of our work, please let us know within 7 days of completion. We will arrange to revisit and put things right at no extra cost.

  • If the issue cannot be resolved, we may offer a partial or full refund, depending on the circumstances.

• Exclusions:

  • Refunds do not apply to issues caused by misuse, accidental damage, or alterations made after our work has been completed.

  • Materials supplied at the customer’s request are non-refundable unless faulty.

How to Request a Refund

Please contact us at:

• Email: info@reigatehandyman.com

• Phone: 0777 503 1836
   

We will respond within 2 working days and aim to resolve all refund requests promptly and fairly.